What is the rental period?
The rental period is the duration of time during which you have possession of the rental items. This period typically begins when the items are delivered or picked up and ends when they are returned to us.
Can I cancel my rental order?
Yes, you can cancel your rental order, but please note that a non-refundable deposit will not be refunded. If you cancel within 72 hours of the event date, you will be liable for the full rental fee.
What happens if I damage or lose a rental item?
You are responsible for any damage or loss to the rental items during the rental period. You will be liable for the cost of repairing or replacing any damaged or lost items.
Can I pick up my rental items instead of having them delivered?
Yes, you can pick up your rental items at our warehouse location. Please note that you will need to arrange for transportation and loading/unloading of the items.
Do you offer setup and teardown services?
Yes, we offer setup and teardown services for an additional fee. Please contact us for more information.
Can I make changes to my rental order?
Yes, you can make changes to your rental order up to 72 hours prior to the event date. Please note that changes may be subject to availability and may incur additional fees.
Do you offer discounts for long-term rentals or large orders?
Yes, we offer discounts for long-term rentals and large orders. Please contact us for more information and to discuss your specific needs.
Can I use my own linens, tableware, or decorations with your rental items?
Yes, you can use your own linens, tableware, or decorations with our rental items. However, please ensure that they are compatible with our equipment and do not damage our items.
Are your rental items clean and sanitized?
Yes, we take pride in ensuring that all our rental items are thoroughly cleaned and sanitized before each use.